JOB: Customer Service
(Work at Home Position.)
Category: Typing, Data Entry, Clerical, Admin, Customer Service
Region: Anywhere in United States
Notations:
This opportunity can be done at home and is available to persons living anywhere in the United States on a work at home or "telecommuting" basis.
Work Description:
The rate of pay for this seasonal opportunity is $14.00 per hour.
1-800-Flowers customer service center, recent winner of the global call center of the year award is now hiring customer service oriented individuals to work from the comfort and convenience of their home office. These employees serve as the first contact customers have with the company.
We are looking for flexible, PC-savvy individuals to work on a seasonal basis and who live in the following states; Arizona, Florida, New Mexico, Oklahoma, Ohio, New York, Texas and Virginia. Successful candidates must have their own PC with a reliable high-speed internet connection, a dedicated land line telephone (conventional non-wireless telephone connection) for incoming calls and can type 35 words per minute. Prior call center experience preferred. Applicants must be 18 years of age or older and have a high school diploma or GED to apply. Good typing, writing, spelling and math skills, with strong communication skills required.
Scheduling Requirement
The nature of the 1-800-flowers.com workload is dependent upon the number of customers that are placing orders. We typically have a steady flow of workload, however during peaks periods such as Thanksgiving, Christmas, Valentine’s Day and Mother’s Day our workload increases significantly. We refer to these periods as our “Gold Rush Periods.” During Gold Rush Periods, we require Home Agent Specialists to work 8 – 10 hour shifts on gold days. Gold days are generally 2 – 4 leading up to the day of the holiday and 1 – 3 days following the holiday. Based on your availability, there is a possibility that you could work many more hours during the “Gold Rush Period.”
Hires during various seasonal periods. To apply and check current availability, please visit their website.
Employer's Preferred Contact Method for this job:
Qualifications and Requirements for this Typing, Data Entry, Clerical, Admin position:
Hardware and Software Specifications
Workstation Minimum Requirements
* Desktop Computer: Pentium III 300 MHz or better.
* Operating System: Windows XP Professional or Home Edition
* RAM / Memory: Minimum 256 MB available RAM
* PC Sound: Required w/speaker
* Modem: DSL or Cable
* Video Card: Standard - Recommended 8 MB video card
* Hard Drive: 4 GB IDE Hard Drive (larger is better)
* Dedicated Phone Line: Land line for work during schedules shifts.
* Telephone set: Must be a corded traditional telephone. No cordless, cellular/wireless, or VoIP (e.g., Optimum Voice, Vonage, AT&T, CallVantage).
* Microsoft Internet Explorer: 6.0, (7.0 is not compatible). Windows Update
* Antivirus Software: Norton Anti-Virus software with current and updated virus definitions
* Internet Account: Subscription to a reliable high-speed ISP which has bi-directional speeds of 128K or more and which is neither a wireless nor satellite connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
* Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
* Monitor: 17" monitor - Highly recommended
* AIM: Free download available at http://www.aim.com
* Microsoft Office: including Microsoft Word and Excel WinZip, Adobe Acrobat reader. -Free download available on the Web
* Battery Backup: UPS/Battery Power Supply including surge
* Headset: A corded headset with a mute feature. The headset must be corded and plug into a corded telephone to allow you to work hands-free.
* Printer: Printer (color is better)
Comments:
- This position has been pre-screened and is believed to be a scam-free work at home job or home business. (See comments below.)
- This Typing, Data Entry, Clerical, Admin-Customer Service opportunity is likely to involve working on the internet and may require a suitable home office, even if the requirements above do not mention it. A suitable home office usually, but not always, requires the basics: a home computer with high speed internet, an email address, working knowledge of internet and browser use, and probably some Microsoft(R) Office programs.
- This employment category includes various types of clerical and/or administrative jobs and may
include careers such as: data entry jobs, reservationists, coordinators, researchers, proofreaders,
writers, editors, transcriptionists, virtual assistants and others. Typically this type of job will
require a good home office (see above) and previous experience. Pay may vary greatly and is
generally based on production. You should never have to pay money to get a data entry job.
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*Please note:
This job has been pre-screened and is believed to be scam-free but is not guaranteed. The statements, including income claims, that may appear in this listing are made by the employer. We do not verify employer claims, including income claims, and can not guarantee the reliability or accuracy of statements made by employers. Please exercise caution when considering any business or employment opportunity; you are assuming full responsibility for any outcome resulting from responding to this listing. Listings and their availability are subject to change at any time..
