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I tried to order and it seemed to go through but then I received an email saying it didn't go through because my address is wrong or my order had the wrong CVV code. What's up?
Our company uses security methods and procedures recommended by Visa and Mastercard for protecting Cardholder security. All companies should follow these procedures, but unfortunately, some don't.
In order to be able to accept an order we must have the SAME name and address on the application that is on file with the credit card company or bank. If the name or address aren't the same, we can't accept the order. We also need the correct 3 digit code (CVV Code) from the back of your credit card or we can't accept the order.
If you've tried to place an order without giving us the correct name and address or the correct CVV Code from the back of your card, please try again with the correct information so we can process your order for you.
In some rare instances some banks or credit card companies send us false error messages telling us that the address doesn't match when in fact, it does. If you feel this is occurring, the only way to correct it is to contact your bank or credit card company and explain to them what our email(s) are telling you. We recommend calling your bank or credit card company again and go up and up the customer service line until you find someone who is KNOWLEDGABLE about "AVS" (Address Verification System). Explain to that person what is happening so that they can correct the information that is being sent out in the AVS System. Don't even waste your time if they don't know fully understand what AVS is. In most cases is takes a supervisor or a supervisor's supervisor to get to the bottom of the problem when this occurs.
Unfortunately, there is nothing we can do to accept your order until your bank or credit card company stops sending us the error message(s) and only THEY can help you fix the problem.
It may be helpful to you to know that in some cases banks or credit card companies to keep address information in some of their computer systems/files one way, but then keep it another way in another computer system. What happens then is that the Customer Service person you call tells you that the address is correct when in fact, there is another computer or network somewhere that has different information which is causing us to receive the error messages. Only someone at your bank or credit card company who is knowledgable about AVS can help you with this. Again, often it is necessary to speak to the supervisor at your bank's customer service number, or even the supervisor's supervisor.
Each time you place an order and authorize us to charge your account and process your order, we will attempt to process it for you and your account will be charged as you requested. However, if we are unable to accept the membership, such as if the address doesn't match or there is some other problem, the charge is never made permanent and we never collect any money. Some credit card companies and/or banks, for reasons that we don't understand, place this amount of money in a pending status, for whatever time period they wish, even though we have not been paid. Each bank appears to have their own policy. To have the amount of the charge removed from pending faster with your bank, explain that the charge was never settled and request that the money be placed back in your available funds. Your bank can explain more about their individual policy(s) concerning this.
Our security measures are intended to protect Cardholders from unauthorized charges to their account. We hope they do not in any way inconvenience you. If it's more convenient for you, you're welcome to order by mail with a money order. We recommend including a completed order form so we can read your email address accurately and give you the best possible service.
Telephone numbers are required on all mail orders.
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When will I receive my User ID and password? I paid by check.
We know that our customers want to receive their orders as quickly as possible and our staff does everything they can to give you the fastest service possible so you can get started finding the perfect work at home job for yourself. All check orders are held for approximately three weeks before they can be processed. Mail orders take approximately one week longer because of mail service. Sometimes there are technical or other reasons, such as holidays, which can delay orders.
If you ordered by check, please allow three to four weeks for us to deliver your order to you. We will deliver your order as soon as possible automatically for you at the end of the holding period. When your membership is set up you will automatically receive a "Welcome" email from us containing your User ID and password. Our track record for reliability in delivering orders is 99.8%! If your check has already cleared the bank, in most cases we will be happy to expedite your order so you can receive it almost immediately. To find out how to have your order expedited for you right away see the FAQ questions above.
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I paid by credit card. When will I receive my User ID and password?
We have a whopping 99.8% reliability record in delivering orders to our customers accurately and on time and most orders are delivered within seconds!!
You can check on the status of your order 24 Hours a day with our Look Up Tool.
It is our goal to give the best customer service possible. Online memberships that are paid by credit card are delivered with an extremely high rate of reliability, as advertised, within minutes or seconds under normal circumstances. We will process your order within that time. If your order must be processed individually for some reason, it may take 1-3 business days to process your order. If you order on a Friday, the next business day will be Monday. Holidays and weekends don't count. When your membership is set up you will automatically receive a "Welcome" email from us containing your User ID and password.
If you have waited one full business day and have not received your user ID and password from us by email, your membership is probably already set up for you but you didn't receive the notice from us because there may have been an email problem. In most of these cases this occurred because the customer gave us the wrong email address on their order form. Other times it may occur because an email was filtered, not properly received or was thrown away by the recipient accidentally.
If your account has been charged and you have not received your User ID and password from us, don't panic! We have delivered your membership to you as you ordered. It simply needs to be emailed to you again.
If you've waited the full business day and still haven't received your User ID and password from us, we should trace your order so we can email your User ID and password to you again. To have your order traced, click here. We will not trace orders that have not waited the full business day.
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I paid by money order by mail. When will I receive my User ID and password?
We have a whopping 99.8% reliability record in delivering orders to our customers accurately and on time!
It is our goal to give the best customer service possible. Memberships that are ordered through the mail will be posted by us within 5-12 business days in most cases. If you have paid by money order we will set up your membership and send you an email letting you know that your membership is ready for you to use immediately after your order is posted. When your membership is set up you will automatically receive a "Welcome" email from us containing your User ID and password. We will give you the fastest service we can, but because of mail service and because these types of orders require more processing, please allow up to three weeks to receive your "Welcome" email from us from the date that you placed your order in the mail.
If you've waited the FULL three weeks and still haven't received your User ID and password from us, we should trace your order. To have your order traced, please email our customer service department from our website. We will not trace orders that have not waited the full three weeks.
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My check already cleared the bank. How can I receive my order?
Since we have no way of knowing when each individual check clears the bank so we must hold all of the check orders the same length of time.
If your check clears faster than the end of the holding time, we will be happy to try to expedite your order for you. In some cases you can receive your membership within just a few hours or less after you ask to have it expedited! To have your order expedited, fax us a statement from your bank showing the check paid or the front and back of the cancelled check. Make sure the information also includes your email address, name, address, and phone number, and circle the check payment to us. If you do not provide all of this information we will not be able to expedite your order. Our fax number is 210-497-5907. Orders are expedited during business hours only.
Or, if you prefer, you can just wait the usual time and your order will be processed automatically for you. There is nothing else you must do since we will process the order automatically and your User ID and password will be sent at the end of the holding period to the email address you gave us on your order.
We know our customers and members are anxious to receive the information they ordered and we will process your order as quickly as we can! It is our goal to give the best customer service possible.
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You promised 24 hour delivery but it's been longer than that.
Where's my order?
We have a whopping 99.8% reliability record in delivering orders to our customers accurately and on time!! If you haven't received your order it is probably due to an email problem and is easily corrected.
If you've waited the full processing time and have not received your user ID and password from us by email, your membership is probably already set up for you but you didn't receive the notice from us because there may have been an email problem. In most of these cases it is because the customer gave us the wrong email address on their order form. Other times it may be because an email was filtered, not properly received or was thrown away by the recipient accidentally. You may have a spam blocker that blocked our email, you may have forgotten to add us to your address list, or your email provider may not have delivered our email to you. (Hotmail email service is well-known for unreliable email delivery.)
If your account has been charged and you have not received your User ID and password from us, don't panic! We have delivered your membership to you as you ordered. We simply need to email it to you again. If your account has been charged, your membership has also been delivered. The process is almost simultaneous.
If you've waited the full business day and still haven't received your User ID and password from us, let us trace your order so we can email your User ID and password to you again. To have your order traced, please email our customer service department from our website. (We will not trace orders that have not waited the full business day.) Orders are traced on business days only.
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How do I know you received my order?
Our track record for timely and accurate delivery is 99.8% and it is extremely rare that someone submits an order to us which becomes lost. We are not able to trace orders until after the appropriate processing time for all orders. (1 full business day on credit card online orders. Approximately 14 business days on all online check orders. Approximately 4 weeks on all mailed check orders. Approximately 1-3 weeks on all mailed money order payments.)
Please wait the full processing time for the type of order you placed. If you have waited the FULL processing time and have not received your order, we will be happy to trace your order for you. To have your order traced, please email our customer service department from our website. (We will not trace orders that have not waited the full processing time.)
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I may have given you the wrong email address on my order form.
How can I change it?
We are not able to change any aspect of your order until after the order is delivered. The order must be processed and sent to the email address you gave us on the order form. If this email was incorrect, obviously you will not receive the "Welcome" email that we will send you when your membership is set up for you. If you gave us the wrong email address on your order form, wait the FULL processing time for your type of order, and then our customer service department an email stating that you gave the wrong email address on your order and then give them the incorrect email address AND the correct email address. They'll be more than happy to re-send your User ID and password to the correct address.
We are not able to change your User ID and password during the duration of your membership.
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How can I change my User ID and password?
We are not able to change your User ID and password during the duration of your membership. If you changed you email address, please continue to use your original User ID and password to use our website. If you write to us for support, please include your original User ID so we can identify you along with your current email address so we can reach you.
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If I do business with your company, are you going to sell my name and address to work at home scams all over the U.S. like other work at home companies have done to me?
No! It's true that almost every other work at home company in America seems to share or sell mailing lists of its customers. We've had some customers tell us that they started receiving HUNDREDS of pieces of scam mail in their mail box after checking out a couple work at home companies.
But again, our company is totally different. Our company advocates human privacy and has a very friendly, very private Privacy Policy. Since beginning in 1996 we have never sold, shared or exchanged private customer information, such as name and address, with any other party. We may be the only work at home company with this policy. For more information, please refer to our Privacy Policy.
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What employment opportunities are available your company?
Our company was one of the first American companies to adopt an entirely 100% home-based business model.
Everybody who works for our company gets to work -- (where else?) -- at home!
When we have opportunities available they are posted in the Member Room for Members to view and apply if they wish.
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Sign up to receive our 
...a screening service that alerts you to legitimate work-at-home jobs only. (No scams allowed).. 