Are you members of the Better Business Bureau®?
What kind of reputation do you have?
We are very proud of our business reputation! Our company is the only work at home company that has been checked out and recommended positively in the media... many times! Lifetime Television, FORTUNE Magazine and the Wall Street Journal are just some of the many organizations that have recommnended us to millions of people as a scam-free work at home job source! Other media organizations that recommended us include the San Antonio Express-News, (our hometown paper) The West Sound Sun, The Patriot-Ledger, The Beacon, The Iowa Quad-City Times, the New Haven Register, the Birmingham Post-Herald and the St. Louis Post-Dispatch. Read more about our Media Coverage here!
Please Note: Our local Better Business Bureau® is the San Antonio Better Business Bure®au which is operated by the Better Business Bureau of Central and South Central Texas based in Austin, Texas. When we say "Better Business Bureau®" in this information we're referring specifically and exclusively to the San Antonio Better Business Bureau®.
A quick education about the Better Business Bureau® and their reporting...
The following information may be helpful to you in understanding our Better Business Bureau® report.
Most consumers believe that companies who are members of the Better Business Bureau® are members because the Better Business Bureau® has checked them out and approved them for membership because they're honest, legitimate companies. But that's not necessarily true. It doesn't necessarily take a good business reputation or good customer service to become a member of the Better Business Bureau®. What it does take is cold, hard cash. In addition to meeting and agreeing to standard membership requirements and being accepted by the Better Business Bureau® as members, companies pay large sums of money in membership fees every year to remain members and receive certain benefits. One of these benefits is that the Better Business Bureau®, will give you and other consumers the potentially false impression that Better Business Bureau® members are reputable companies and/or that they are more reputable than companies that don't pay fees for membership. Another benefit of membership at the Better Business Bureau® is that the Better Business Bureau® will help 'mediate' problems between members and their customers. But if these companies are so reputable and so upstanding, why would they need help mediating problems with their customers?
The Better Business Bureau® makes it a point to let you know that they don't even endorse their own members. If they don't endorse their own members, perhaps you shouldn't either.
The Better Business Bureau® claims that it reports on and treats both paying Members and non-paying, non-members equally, but we have found that this is not the case. Unfortunately, the result is that you, as a consumer, may be misled by the Better Business Bureau.®
Consumers should know that good, honest companies, like ours, that voluntarily subscribe to the business principles set forth by the Better Business Bureau® are NOT welcome as members unless they pay large annual fees for membership. Don't be misled by Better Business Bureau® reports.
Our company has always believed that if we make sure our advertising is accurate and clearly portrays our service, if we deliver exactly what we advertise and we deliver it on time like we promised, and if we make it easy for our customers to contact us and get honest help for any type of question or issue they may have, then we would not need the help of an outside agency to help us 'mediate' problems with our customers. For this reason and others we have never applied for membership with the Better Business Bureau® and we are not members. Although we've never applied for membership in the Better Business Bureau® we value our relationship with them and have always cooperated with them in every way possible. The Better Business Bureau® reports on members and non-members and you are welcome to check out our report. (We would offer you a link, but the Better Business Bureau does not allow it.)
The Better Business Bureau® provides a helpful service to consumers but some believe that it would be easier for them to give consumers the helpful and objective information if they had not first been paid large sums of money from the same companies they report on. While most consumers believe the reports are truthful, accurate and unbiased, we have found that our report, as a non-dues-paying company, frequently appears far more negative than reports published on companies that pay large annual fees to the Better Business Bureau®. Companies that use a private mail service, for example, but who write large checks to the Better Business Bureau® for membership, do NOT have ominous warnings in their reports about their mailing address.
There are other website(s) on the internet that provide information about Better Business Bureau®s, including stories of consumers who were victimized after trusting Better Business Bureau® members. If this is of interest to you you may want to look up those websites.
Questions or comments about our BBB® report? We'd like to hear them! Please take the time to email us.
About our "Use of a Mail Drop...".
"Information furnished to the Bureau indicates that this is a work-at-home company and that their address appears to be a mail drop. The company's address appears to be a mail receiving and forwarding service. The actual location of the company is not known to the Better Business Bureau."
We welcome our friends at the Better Business Bureau® to join us in the 21st century and discover that in these modern times, hundreds of thousands of businesses in America, including members of the Better Business Bureau®, use post office boxes and private mail boxes to receive their mail. Thanks to modern technology, many of these businesses are home-based and the use of a mailing service provides critical efficiency and security. Such use of private mail boxes is perfectly legal and legitimate and all of us have known many fine, reputable businesses, from our bank to our insurance agent, who use similiar services. It's hard to find a bank or credit card company, for example, that doesn't use such a service. Even the IRS uses post office boxes! And our use of this type of service helps us do what we believe in: work at home and help mommies and daddies stay home with their kids. It is very unfortunate that the Better Business Bureau® finds it necessary to place derogatory information in our report as if it's a negative thing, a way to frighten our customers away because our address is "not known". We use a mailing service because we all WORK AT HOME and we don't have an office. If this gives you serious misgivings about our company, it's okay. We won't apologize for letting our people work at home. In these modern times millions of Americans work at home legitimately and the use of secure, private mail boxes is increasing. Our modern work at home business model means that kids have more time with their parents and parents have a more fulfilling, less stressful lifestyle. As a company we can get more done in less time and can give you better service. Neighborhoods are safer, communities are better and there are fewer cars on the road creating less damage to our environment. We are disappointed that the Better Business Bureau® is unwilling to join us in the 21st century and still considers our use of a "mail receiving and forwarding service", which makes all these wonderful benefits possible, a bad thing. We think it's a GOOD thing. Let us know how you feel.
The name of our company is Abili-Staff, Ltd., a Texas Limited Partnership, and that's the ONLY name we do business as.
About Complaints...
Our company is committed to working hard to make sure that our advertising is 100% truthful, that we deliver orders to our customers with 99.9% accuracy by the time promised, and that we provide some of the best customer service on the internet.. Contacting us is as easy as clicking, 24 hours a day, and when you do contact us, whatever issue you're contacting us about will receive careful, personalized, considerate attention by someone who works at home and cares about helping our customers. We also provide handy tools that can solve most customer questions or issues immediately, very easily and at your convenience, 24 hours a day. But like any successful business, we've been in business for many years and have serviced thousands and thousands of customers amd despite our best effort, like the song goes, we haven't been able to please everybody all of the time. Every once in a while we'll get a complaint from someone with a genuine question or issue, but most of our complaints simply have no basis in fact, while others were filed in error or by people who never even ordered from our company, or were filed by people who were angry because we wouldn't accept their credit card for security reasons. Sometimes when people aren't able to receive their emails for whatever reason they mistakenly assume we're not responding to them, even though we are. We answer 100% of all emails, often the same day or even within minutes of receiving an email. Unfortunately, some college email addresses and Hotmail email addresses are quite well-known for not delivering emails reliably.
The number of customers who have filed reports on our company is remarkably miniscule and represents a tiny, tiny percentage of thousands and thousands of customers. Our records greatly disagree with the number of complaints the Better Business Bureau® has on our report. We have asked, numerous times, by certified mail which complaints are part of our "Reliability Report" and what standards are used, but our letters go unanswered. Apparently a complaint does not need to be truthful or have any basis in fact in order to become part of a non-dues-paying company's record.
Since we started in business in 1996 we have answered every single complaint we've ever received and we'll continue to do so, but if you have a question or issue concerning our company, please contact us first. You'll find that any question or issue can be resolved very easily by simply contacting any one of our happy, work at home Customer Service Representatives by clicking on "Contact Us" from almost any page of our website.
We have always endeavored to treat our customers so fairly that there wouldn't be the need to seek the help of a third party, such as the Better Business Bureau®, to help us mediate problems with our customers. For this reason and others, we have never applied for membership with the Better Business Bureau® and we are not members of the Better Business Bureau®. The Better Business Bureau® reports on members and non-members alike although we believe they do not report on them equally. Even though we're not members of the Better Business Bureau®, you're welcome to contact them for a report on us if you haven't already. We'd provide you with a link, but for unknown reason(s), the Better Business Bureau® doesn't allow it.
"Better Business Bureau" and "BBB" are registered service marks of the Council of Better Business Bureaus, Inc. We are not members of the Better Business Bureau and by the use of "Better Business Bureau" or "BBB" herein we do not intend to suggest or imply any affiliation with or endorsement by any Better Business Bureau. To determine whether a company is a member of a Better Business Bureau, you should contact the Better Business Bureau serving the area closest to which the particular business is located.
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